Th11 Privacy Policy — How We Protect Your Information
Th11 is committed to protecting the privacy of every user in Malaysia. This page clearly outlines what information we collect, how we use it, and your rights as a user of our platform.
Information We Collect
When you register and use the th11 platform, we collect several categories of information to ensure our services run safely and efficiently. All data collection is carried out transparently and for specific purposes only.
Account Information
- Full name as it appears on your IC or passport.
- Active email address for verification and communication purposes.
- Phone number for two-factor authentication if enabled.
- Date of birth to verify that you meet the minimum age requirement of 18 years.
Device & Browser Information
- Device type, operating system, and browser version in use.
- IP address for security purposes and general location detection.
- Session data including login time, duration of use, and pages visited.
Payment Information
Th11 processes all transactions in Malaysian Ringgit (RM). We record your bank account or e-wallet name, payment method type (FPX, TnG eWallet, Boost), and transaction records including amount, date, and status. Full bank account or card numbers are never stored in th11's systems — this sensitive information is processed directly through certified third-party payment providers.
How We Use This Information
Every piece of information collected by th11 has a clear and limited purpose. We do not sell or rent your personal data to third parties for marketing purposes.
- Identity verification: To ensure every account is held by an eligible and verified individual.
- Transaction processing: Verifying that RM deposits and withdrawals are processed correctly and securely.
- Platform security: Detecting and preventing fraudulent activity, unauthorised access, or system abuse.
- Customer support: To enable our team to resolve queries and complaints efficiently.
- Service improvement: Analysing usage patterns in aggregate (not individually) to improve the platform experience.
- Legal compliance: To comply with reporting or disclosure obligations required under Malaysian law.
Cookies & Session Tracking
Th11 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser when you visit our website.
Types of cookies used:
- Session cookies: Deleted when you close your browser. Used to maintain your login status during an active session.
- Preference cookies: Saving your language settings and display preferences for future visits.
- Security cookies: Helps detect suspicious activity and protect your account.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the th11 platform.
Data Storage, Security & Sharing
Storage & Retention
Your personal information is stored on servers protected by SSL encryption and multi-layered security measures. We retain your data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once an account is closed, personal data will be deleted or anonymised within a reasonable timeframe, unless continued retention is required by law.
Sharing with Third Parties
Th11 may share your personal information with selected third parties in the following limited circumstances:
- Payment providers: Transaction details required to process RM deposits and withdrawals.
- Game providers: Username and account ID required to access games from third-party providers partnered with th11.
- Authorities: Where required by Malaysian law or a valid court order.
All third parties we work with are required to uphold equivalent data protection standards. th11 does not sell user personal information to any party for commercial purposes.
Your Rights as a th11 User
As a th11 platform user, you have certain rights regarding the personal information we hold about you.
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request an immediate correction.
- Right to Erasure: You may request that your account and personal data be deleted, subject to applicable legal record-keeping requirements.
- Right to Restriction: Under certain circumstances, you may request that we restrict the processing of your information.
- Right to Data Portability: You may request a copy of your data in a machine-readable format.
To exercise any of the rights above, contact the th11 team by email at [email protected] and clearly state your request. We will process it within a reasonable timeframe.
Policy Updates & How to Contact Us
Th11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Where significant changes occur, we will notify users via an on-platform notice or an email to the registered address.
We encourage you to review this page periodically. Your continued use of the th11 platform after any changes are published will be considered your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to the th11 support team:
Email: [email protected]
We aim to respond within 3 business days for all privacy-related enquiries.
Effective Date: 1 January 2026. Last revised version: 2026.
Questions About Your Privacy?
Visit our FAQ section or register a th11 account to enjoy a platform built with security and privacy as top priorities.